Policies and Procedures

APPOINTMENTS:

We believe all persons are personally responsible for the appointments they make, including the doctor. If we can't keep or need to change an appointment time, we will give you reasonable notice. We expect the same from our patients. The policy below is strictly adhered to because, since we don't double book patients, we are left with no patient to see during the time we reserved for you.

• NO SHOW
  • - Existing Patient: If he/she misses an appointment AND doesn't call us we send a letter to them, notifying them of our policy. If this occurs again the patient must pay $50.00 to reschedule.
  • - New Patient: If he/she misses an initial appointment AND doesn't call there will be an $95.00 charge to reschedule.

ORTHOTICS:

We will gladly bill your insurance for orthotics but must require a $190.00 deposit upon ordering to cover our lab fees in the case your insurance does not cover them. The balance must be paid before the devices can be picked up. NOTE: Some insurance companies take 90 days or more to pay.

SURGERY:

We will verify insurance coverage for in hospital outpatient surgical procedures. If there is any deductible or co-pay, this is due before the date of surgery.

PAYMENT POLICY:

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  • - We will gladly bill any insurances you may have.
  • - You are responsible for any deductibles and co-pays at the time of service unless previous arrangements have been made.
  • - For payment plans, keep in mind the minimum monthly payment is $25.00 and additional fees may apply.
  • - Past due accounts will be assessed re-billing fees.
  • - Accounts over 60 days old must be paid or will be sent to collections and an additional 33% will be assessed to the account balance.